Our Company

Management Philosophy and Vision Statement

At Express Ground Handling, we believe our success as a company is accomplished through a dedicated commitment to our everyday values:

• Safety.
• Our own people.
• Exceeding our customers' service expectations.
• Continuous improvement in workplace efficiencies.
• Ongoing profitability.

History of Supply of Airport Ramp Handling Services

Express Ground Handling, a 100% Qantas subsidiary established in February 2004. The business instrumentally supported inaugural Jetstar operations, which commenced on 25th May 2004 from a number of major Australian airports.

The organisation’s General Manager reports directly to senior Jetstar Management. Express Ground Handling currently provides comprehensive Ground Handling (Ramp) services to Jetstar operations at six Australian airports. In addition we also service several turboprop regional airlines and adhoc charter flights.

Express Ground Handling’s business operations are governed by the Qantas Group Policy suite including Be Safe. In addition, the business reports operational safety data directly into an integrated Safety Management System.

Our Staff

The organisation boasts approximately 250 Ground Crew operators nationally, and is supported by a predominately ‘flat’ management structure.

Employment of Staff Ground Crew employees are engaged under an exclusive workplace agreement with the Transport Worker’s Union (TWU). This Greenfield’s’ agreement operates independently of existing Qantas TWU agreements and promotes workplace flexibility. Forward thinking workplace dynamics provide to deliver true value to Express Ground Handling’s customers.