Performance
Key Performance Indicators
Express Ground Handling measures daily
critical elements of its business. The management group
regularly reviews the performance of each Express Ground
Handling operation through conference calls and group
meetings. Ground Handling contracts are supported by a
Service Level Agreement that sets out clearly the agreed
performance measures that are valued by customer and
supplier alike. This partnership approach achieves sustained
economical and quality valued supply of handling services.
Performance Reviews
Express Ground Handling reviews its own
performance though a self-audit regime. It also participates
and welcomes reviews from its customers, aviation
authorities and regulatory bodies. Qantas Group reporting
requirements ensure that industry superior standards of
performance are maintained at all times.
We will be accountable for all actions and
responsible for the delivery of the agreed standards.
Organisational Structure - Our People
Express Ground Handling delivers quality
services consistently across a broad range of areas. Careful
selection criterion ensures that the right people form part
of an exciting team. A mix of experience and youth fosters a
willingness to contribute. These core values are promoted
through an energetic, flat management structure.
Skills sets are ably supported through
flexible workplace conditions that encourage thinking and
clear decision making throughout a multitude of operating
scenarios. Express Ground Handling can provide Ramp &
Baggage handling services that aptly support airline ground
handling needs.
Regular performance review of Express
Ground Handling employees provides a direct two-way approach
for continuous development.
Benefits summary:
- Core values deliver consistent
quality services
- Flat management structure provides
for effective decision making
- Low rates of absenteeism
- Culturally Safe reporting culture
- Total Ground Handling solutions
Ground Servicing Equipment
Express Ground Handling benefits from
Qantas Group funding and boasts predominately new Ground
Servicing Equipment (GSE). Maintenance agreements are in
place at all Express Ground Handling locations and are
approved under Express Ground Handling supply procurement
policy.
Benefits summary:
- Well maintained GSE reduces risk of
handling delays, damage etc
- Ability to support schedule demand
from customers
- Access to competitive market capital
cost from parent
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