Privacy Statement
Introduction
From 21 December
2001, Express Ground Handling and its related companies (collectively
referred to as "we", "us" and "Express Ground Handling") will be subject
to the National Privacy Principles under the Privacy Act 1988 (Cth) (as
amended by the Privacy Amendment (Private Sector) Act 2000 (Cth)).
This Privacy
Statement explains in general terms how Express Ground Handling protects
the privacy of your personal information under the National Privacy
Principles. It will apply to any personal information you provide to us:
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Via egh.com.au or other online sites operated by
Express Ground Handling and its contractors; and
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Under any other agreement or arrangement.
This Privacy
Statement will also apply to any information about you that is provided
to us by someone else.
This Privacy
Statement does not apply to Express Ground Handling' employee records,
which are generally exempt from the legislation.
How We Collect
Information
We may collect
personal information about you when you deal with us over the telephone,
send us correspondence (whether by letter, fax or email), visit our web
sites or when you have contact with us in person. As well as collecting
information directly from you, there may be occasions when we collect
information about you from a third party. For example:
How We Use Your
Personal Information
Some of the
personal information we collect is essential for us to be able to
accurately identify who is using the service. Other types of personal
information we collect help us to profile who is using our services and
what their interests are.
Disclosure of
Personal Information to Third Parties
We may disclose
your personal information to third parties, for example, to our
contractors to whom we contract out certain services, data processing
companies (including operators of global distribution systems and
payment clearing houses) for the purpose for which the information was
collected or for related purposes, for example to complete a transaction
on your behalf or provide you with a service that you requested.
We may also
disclose your personal information to various law enforcement agencies
and governments around the world for security, customs and immigration
purposes.
Your information
will also be shared between related companies in the Qantas Group where
necessary to fulfill our purposes.
We engage third
party contractors to perform services for us which involves the
contractor handling personal information we hold. For example, we
currently engage third party contractors to:
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Provide email and mail handling services;
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Conduct market research;
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Provide ground handling services, such as
check-in agents, freight handling and special assistance;
In these
situations, we prohibit the third party contractor from using personal
information about you except for the specific purpose for which we
supply it.
Other than the
above, we will not disclose your personal information without your
consent unless disclosure is either necessary to prevent a threat to
life or health, authorized or required by law, reasonably necessary to
enforce the law or necessary to investigate a suspected unlawful
activity.
Access &
Correction of Information about You
We will, on
request, provide you with access to the information we hold about you,
unless there is an exception which applies under the National Privacy
Principles, including for the purpose of correcting or updating that
information.
We may recover
from you our reasonable costs of supplying you with access to this
information.
Your request to
provide access to this information will be dealt with in a reasonable
time.
If we refuse to
provide you with access to the information, we will provide you with
reasons for the refusal and inform you of any exceptions relied upon
under the National Privacy Principles.
In light of the
new legislation we are putting in place systems and procedures to
facilitate access to all information we hold about you on request. For
information which we collected prior to 21 December 2001, we may not be
able to provide you with access to this information where to do so would
place an unreasonable administrative burden on us or cause us
unreasonable expense.
Keeping Your
Personal Information Up To Date
We take
reasonable steps to ensure that your personal information is accurate,
complete, and up-to-date whenever we collect or use it.
If the personal
information we hold about you is inaccurate, incomplete or out-of-date,
please contact us and we will take reasonable steps to either correct
this information, or if necessary, discuss alternative action with you.
Transfer of
Information Overseas
We may transfer
to people in foreign countries any of your personal information to
fulfill the purposes set out in this Privacy Statement, for example:
-
To Express Ground Handling offices overseas;
In most cases the
transfer will be necessary for the performance of our contract with you
or for the implementation of pre-contractual measures taken in response
to a request by you or for the performance of a contract with a third
party which is concluded in your interests. Please let us know if you
have any objections to such transfers.
Resolving Your
Concerns
If you wish to
gain access to your personal information, have a complaint about a
breach of your privacy or you have any query on how your personal
information is collected or used please forward your request, complaint
or query to the address below. We will respond to your query or
complaint as soon as possible.
Changes to This
Privacy Statement
We may amend this
Privacy Statement as our business requirements or the law changes. Any
changes to this Privacy Statement will be updated on egh.com.au, so
please visit this web site periodically to ensure that you have our most
current privacy statement.
Our Contact Details
Express Ground
Handling
Terminal 2, Domestic Airport
Mascot NSW 2020
Online Security Information
Express Ground
Handling makes no warranty in respect of the strength or effectiveness
of the security of this web site and is not responsible for events
arising from unauthorized access of the information you provide.
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